RingEX Central Service Review
We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile …
Starting at $19.99 per month
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What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
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How RingEX Differs From Its Competitors
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Popular Features
- Call recording (127)8.787%
- Message alerts (141)8.383%
- Answering rules (136)8.383%
- Call reports (126)8.181%
Reviewer Pros & Cons
Executive Recruiter
National Search Associates (Staffing & Recruiting, 11-50 employees)
Pricing
Essentials (up to 20 users)
$19.99
On Premise
per user/per month
Standard
$27.99
On Premise
per user/per month
Premium
$34.99
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features.
Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o
Read our blog: http://ringcentr.al/2f1lZGh
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RingEX Competitors
RingEX Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX starts at $19.99.
Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.
Reviewers rate Mobile app for Android highest, with a score of 9.
The most common users of RingEX are from Small Businesses (1-50 employees).
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Reviews and Ratings
(421)Attribute Ratings
Reviews
(1-25 of 82)Companies can't remove reviews or game the system. Here's why
April 15, 2024
Consolidating Your Tech Stack Helps BIG Time!
RingEX allows us to create precise work groups for all the teams in our organization to keep track of their tasks and files. By promoting calls into video meetings, we can have in-person meetings anytime. When scheduling meetings with prospective clients, it doesn't get much easier than doing it in the app while I am on the phone.
When I can access about 80% of our tech stack in one app, my productivity shoots through the roof now that I do not have to use many apps just to plan a meeting or access my notes.
I recommend RingEX to any company with scheduling, collaboration, and burdensome tech stacks.
When I can access about 80% of our tech stack in one app, my productivity shoots through the roof now that I do not have to use many apps just to plan a meeting or access my notes.
I recommend RingEX to any company with scheduling, collaboration, and burdensome tech stacks.
- Scheduling
- Collaboration
- Meetings
- Record Keeping
- Creating templates for status messages
- Scheduling when certain away statuses are set
- HUD information next to the same place a user status is located
March 31, 2024
RingEX Bring Best of Class VOIP Solutions to SMB's
We use RingEX as our primary VOIP solution. It provides us with calling, faxing, SMS, contacts, IVR Menus, etc... both while at the office and while we travel to client locations for work that requires being on site. This allows our team an incredible amount of flexibility and truly adds more value than we had initially expected. Support is great to work with and follow up in a timely fashion.
- Mobile VOIP access
- SMS and Faxing Features
- IVR Menus and advanced call routing
- Call queues and history logs
- Custom rule scheduling can be overly complicated since the last major update
- Support teams can be so eager to follow up that they reach out excessively during weekends while we have informed them we are not open
- Costs have become a bit higher than when we had started working with RingCentral.
March 30, 2024
RingCentral MVP - Review in Education Setting
We use our Ring Central system as our main school telephony system.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.
It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.
It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.
- Easy to use & navigate web interface.
- Simple, yet customisable IVR options.
- A vast wealth of knowledge via the RingCentral University (support is also brilliant!)
- Cost is slightly on the higher end of the spectrum, there are cheaper systems out there, not really aimed at Education in terms of pricing initially.
- Some ELEMENTS on the administrative side are unveiled by digging down into other options. Can be resolved by a "Related Options" links on some menus (admin portal).
- Had never heard of the company until attending BETT show in 2022. Would be good to market towards Education sector more prominantly with Educational discounts/offers.
Our whole company is using RingEX, we previously had VOIP through our IT provider and they stopped supporting us so we had to move. We liked the flexibility and reliability of the system. We used to have outages all the time on our old system and we are enjoying not having a single outage on RingEX in the last year. The reliability was a huge selling point since we need to have working phones and fax. The flexibility of the system allows us to use physical phones where needed or Softphones for our computers or mobile devices. Our users love the ability to use their company extension from their mobile phone.
- Reliability
- Flexibility
- Devices Supported
- Technical Support
- Physical Device Provisioning
- Technical Support
- Price
- User Management
We use RingEX for inbound and outbound customer calls as well as texting with customers. Any team member who is logged into RingEX can respond to customers from one central number.
- Calls can be answered by anyone logged into the app
- Text messaging with customers is relatively easy
- Text messaging internally with employees can also be done
- We are having issues with calls where at least once a week the calls to our main number only come to the owner's app. As such, we are missing customer calls. Even the voicemails are not deposited to the main number, so we're not properly following up with the missed calls. RingEX has been investigating it for a while and has yet to resolve it.
- The reporting that we have access to is very lacking. I'd like to see analytics of call volume, missed calls, peak call times, call length, etc. for our location only. Our data is combined with all of the other franchisees and it's very difficult to see how we are performing individually. The filters are very limited as well. This may be more of an issue with how the franchisor chose to set it up, but regardless it's not very easy to use nor very helpful.
- It took a long time to get texting to work. Not sure what the issue was, but I was told for weeks that it had to be an issue on my side, but ultimately it was a setting that I didn't have access to. It should be easier to configure and have texting enabled by default.
- When a call comes in, you can't see what number the call came in on. The display for incoming calls could be improved.
March 28, 2024
RingEX is a good VOIP System in General
I recently switched to RingEX for my business. I ported my number from my cell phone carrier to RingEX , and now that line is dedicated to my business. I chose RingEX because they have worked well with PC Recruiter, which is my ATS/CRM system. I love that this number is my dedicated business line, so when someone calls, they receive an introduction and professional message. Also, after business hours I set up, calls automatically go to voicemail. On the mobile app, I can view and listen to the messages if I choose or wait until the next day.
- Their tech support team is knowledgeable
- The RingEX system interfaces well with PC Recruiter; I can type my notes in real time while on the call.
- I can also send texts through RingEX
- While the tech support team is very good, the wait times can be very long.
- It took several weeks to set up SMS ability and although I was given a free 30 day trial before the monthly fee began, it took over 30 days to set it up so I couldn't really learn it for free.
- They don't offer an aut-dial function or auto voicemail function
March 27, 2024
RingEX experience
Business
- Assist with phone set up
- Tecnical Updates
- CSR Knowledge
- CSR English comprehension
March 26, 2024
RingEX is a solid, reliable upgrade from on-prem VOIP
RingEX is our primary way of communicating with our clients. Incoming calls to our call center are critical for our ability to be the company we claim to be, and having a reliable way to handle them is just as critical.
- Short learning curve - it doesn't take long to get the basics down.
- Support tickets are handled well. Even just Q&A chats with support people are worthwhile.
- Uptime. Solid uptime.
- Fractured billing - we use CX as well, and the fact that they are billed separately is baffling.
- Allow distinct branding for individual sites.
March 26, 2024
RingEX a great tools to help your company!
RingEX is used as a platform in our main campaigns, managing our voice interactions (inbound & outbound) helping our company to raise the level of reliability and quality provided in our services to our associates. This RingEX platform helps us in managing our sales campaigns, resolving previous situations that arose with the previous system. With RingEX we have accurate reports and in a faster, simpler and more efficient way, where we can verify in time almost real, our strengths and weaknesses and whether to make decisions that help the productivity of our center.
- Reports
- Tracking
- Handle Voice Call
- Access to change campaigns for agents
- Interface should be friendly
- Can improve the dashboard
March 26, 2024
RingEX has unified all our avenues of communication!
RingEX is our "go to" for VOIP and video meetings in our organization. It's allowed us to streamline the way we communicate and given users many options to do so - physical IP phone, desktop app, mobile app and even a browser-based version. Our faculty and staff can decide what fits their needs the best and use it.
- VOIP calling - call quality is excellent and has replaced our traditional landline phones
- Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
- Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
- The desktop app updates are somewhat annoying. It seems the desktop app will randomly close and restart when there is a new version pushed out by RingEX. Not a huge deal but it is sometimes annoying to be reading an instant message on the app and it will close/restart without warning.
- I'd like to see the mobile app have an easier way to be offline than logging out of the app entirely. I may want to be able to message using the chat feature but just not accept phone calls. Or have my phone calls go to my desk phone or desktop app but not ring my mobile app in certain situations.
March 22, 2024
Migrating to a VOIP solution with RingEX.
RingEX allowed us to introduce a complete VOIP solution to our organization, using the embedded dialler within Microsoft Teams. Before joining RC, we had an archaic on-premises telephony infrastructure that was no longer fit for purpose. Because the system was so old, all in-house knowledge about how to run it was long gone. We were adjusting beyond adding or removing users who required outside help, which was expensive and often interrupted our staff’s workflows. RingEX has provided a sophisticated phone solution capable of supporting remote and on-campus employees while also providing advanced functionality, scalability with licensing, and, above all, a highly responsive and knowledgeable support team.
- Easy to use admin interface.
- Prompt and knowledgeable support staff.
- Provides a cost-effective VOIP solution.
- A telephony partner sitting as a Leader on the Gartner Magic Quadrant.
- More info on the functionality that each available user licence provides.
- Better integration within the Microsoft Teams platform - especially around voicemail management and 'do not disturb' status updates.
- More accurate AI for the text-to-speech voicemail transcription.
March 19, 2024
So much more then we bargained for!
We switched to RingEX when it became cost prohibitive to design a DR solution for our in-house phone system. Since switching to RingEX we have reduced our monthly spend on telecommunications plus gained DR capabilities that we never had before. implementing RingEX has greatly simplified our business continuity plan. In addition, we gained access to tools that we never had before such as incoming and outgoing faxes, messaging to our business numbers and telecommunications capabilities. productivity has gone up and the number of calls to the help desk has been completely eliminated. We could not be happier with our choice to switch to RingEX.
- incoming and outgoing calls
- incoming and outgoign faxes
- collaboratoin/screen sharing
- voice mail
- blocking spam calls
March 19, 2024
Reliable and swift support is always available!
It's our internal business phone system! As a company, we use RingEX to talk to other team members within the organization. As well, RingEX is the system we use to receive calls from our customers and call out to customers. I've used it as an over-the-phone technician and to communicate with my team members who contact me for requests!
- Call logs, historical accuracy
- Keeps people and organizations accountable
- Easy to use infrastructure - don't need a phone to make use of product/service
- Combining apps into one main, easy to use application
- Accessing RingEX can be confusing on the backend
- Perhaps offering a custom ringtone instead of a default for individuals
March 19, 2024
Stay far away
Score 1 out of 10
Vetted Review
Verified User
We use the voip phone, we signed up a few years ago for the service a sales rep called us and said we would get a discount if we sign a 1 year contract, they they emailed us a 3 year and 3 year auto renew contract baud and switch. In our experience, RingEX refuses to stand behind this and do anything about it, all we want to do is downgrade some users but do no avail
- In my opinion, Bait and switch
- In my opinion, Long annoying contracts
- In my experience, Give you the run around to cancel
- Stand behind sales people
- Show some compassion to your customers
- Allow companies to add or remove users as needed
March 06, 2024
RingEX, better then the competition.
We use it as our primary phone system. It is used for hard phones and softphones. One of the main uses is as an employee attendance line, where people can call in and select an option to dial the department that they work for and get a direct line to their department supervisors.
- Call transfers.
- Group calls.
- IVR functionality.
- Voice quality.
- Better documentation.
- Call transfers.
- Live support.
February 13, 2024
No title necessary.
I had to spend almost 2 hours on the phone with your agents to figure out why I was not getting calls. The first agent I spoke with removed me from the queue when she was in my account because I asked to speak with a supervisor since she could not fix the problem. I was not receiving my fair share of calls. I am very disappointed with the CSR agent I started with.
- They can access my account.
- Length of wait time.
- Expertise of CSR agent.
- Shorter time to fix a problem.
January 29, 2024
RingEX has done a great job for us.
Mobile cell phone usage is a must for us. RingEX makes it easy to use. Auto Attendant is important as well to us. RingEX does a great job here. They were also able to use our existing Mitel phones. That saved us a lot of money. Their support has been outstanding.
- Auto-Attendant
- Multiple ways to use system, mobile, computer and physical phone.
- Greetings
- The admin portal has improved, but the UI needs a little work.
- Search in the admin portal doesn't always work well.
- Helping us get our SMS set up successfully. I know it isn't you creating a problem.
December 20, 2023
Helping our agents stay ahead of the curve
RingEX is our company's only phone system. We utilize it for in-office employees, as well as remote employees through their cell phones. It's a great system for both types of users. The text and voicemails make it easy to connect with each other, but most importantly, our clients. Our agents are always working, so this system makes it easy for them to stay connected.
- Voicemail to text messages being sent to admin emails
- Transfer calls easily
- Great multi-line phones
- Customer service from the account managers could be better
- It does take a long time to get help if you call in rather than use the chat option
December 05, 2023
A leap into the future
We use the softphone and hardware phones with RingEX, as well as the faxing solution. Our old system was a mix of PBX and on-prem VOIP that was quite antiquated. We were still having to use SSH for all phone system changes. We needed a more modern, feature rich VOIP solution that could help bring both those that prefer using deskphones and those that prefer softphones together.
- Softphone and hardphone integration (allowing software to control speakerphone)
- IVR and User Management
- Voicemail integration
- Microsoft 365 integration
- Porting process (moving phone numbers from other carriers) was much better than experiences with competitors
- Pricing for SMB space is high compared to other solutions
- Still lagging behind 8x8 with desk phone support and integrations
- UI for managing Limited Extensions is significantly more cumbersome than user extensions
- Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
- No licensing option for Common Area Phones with routing features
November 27, 2023
RingEX is suited to SMEs
RingEX is our central communication system. With many staff now working from home, RingEX provides an easy way to forward calls to staff when they are at home or in the office.
- Call forwarding
- Hunt group management
- Online configuration and set up
- Telephone support
- Perhaps too many functions?
November 20, 2023
RingEX Is #1 in Phone/calling and office use.
RingEX is very user friendly. The admin back end is easy to navigate. When calling customer service they are very helpful and wont end the call until the problem or question is resolved. I would absolutely recommend this service to anyone I know looking for better phone services. Before I chose this product they walked me through the entire process and how it worked before deciding to choose this product.
- Call forwarding
- Custom voicemail
- The platform in general
- I haven't gotten to a particular part that I think needs changing
- I haven't used the service long enough to have big issues
November 08, 2023
RingEX Excellent Product
We use it for all calls, texting, and faxes. This allowed us to have one number for all of the offices. We have separate lines set up. We can view faxes and messages from the app. The auto attendant creates the illusion of having a much larger and more professional business
- fax
- texting
- calls
- transcribing
- The support is difficult to manage
- The remote attendant can be challenging
- The set up for the requirements for texting were very confusing.
November 08, 2023
Ring in a better way to communicate with RingEX
Incredible product. It has proven to be all I need for communications in my line of work where communication is paramount. It provides incredible sound for calls. The texting service is also very high quality. And add on the ability for excellent voicemail service and you have a true winner. I would recommend this to any business that desires to reduce communication costs without sacrificing quality.
- Phone calls
- Text
- Voicemail
- Forwarding calls
- Simpler dashboard
November 07, 2023
RingEX Solution for SME's
Due to the nature of business we have, where we use raw ingredients from plants in West Africa, I have to travel frequently to monitor our contract farmers, hence been able to get my calls on my mobile and laptop always without fail is extremely critical. When I also do trips to the UK, where we also distribute and sell our finished product, Jobelyn, making calls and receiving seamlessly with RingEX is a flawless, except of course if the internet connect is wonky. This convergence solution is necessary and optimal to us by offering connection with clients, customers and prospects while on the move.
- Receiving calls from clients in Tamale, Ghana - on the farm lands visits
- Getting voicemails from customers who leave messages about their orders
- call forwarding to assistant in the office while not in the office
- Prompt customer service response to issues
- increasing the Text count before you are charged extras
- Caller ID features
November 07, 2023
If you want EASY and Professional-use RingEX
I have been working at my job for over 2 years now and the only phone system we've used is RingEX. We never thought twice whether to switch phone programs like so many other companies. RingEX is efficient, easy to use and clear cut. My position requires me to stay on top of RingEX setting. I find it so easy to take care of since everything is set up in a user friendly manner.
- Online Website-Admin Portal
- Chatting Online gets Lengthy